Terms & Conditions

Last Updated: January 4, 2025

1. Introduction Welcome to the Askmyguru platform (“Platform”), operated by Bharat Ek Khoj Spiritual Tech Private Limited (“Company,” “we,” “us,” or “our”), registered under the Companies Act, 2013, with its registered office at [Address], India.

2. Acceptance of Terms By accessing or using our Platform, you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of these Terms, you may not access the Platform.

3. Service Description
• The Platform facilitates digital connections between users (“Seekers”) and spiritual guides (“Gurus”)
• Services include text-based chats and voice calls with Gurus
• All services are provided on a pre-paid basis

4. User Registration and Account
• Users must be at least 18 years old to register
• Users must provide accurate, current, and complete information
• Users are responsible for maintaining account confidentiality
• The Company reserves the right to suspend or terminate accounts for violations

5. Payment Terms
• All charges are in Indian Rupees (INR)
• Payment must be made in advance for services
• Fees are non-refundable unless otherwise specified
• Applicable GST and other taxes will be charged as per Indian law
• The Company reserves the right to modify pricing with notice

6. Cancellation and Refund Policy
• Cancellations made 24 hours before scheduled sessions are eligible for full refunds
• No refunds for missed sessions or cancellations within 24 hours
• Technical failure refunds will be evaluated on a case-by-case basis

7. User Conduct Users agree not to:
• Harass, abuse, or harm Gurus or other users
• Share illegal, offensive, or inappropriate content
• Record sessions without explicit permission
• Share access credentials with othersUse the platform for commercial purposes

8. Guru Relationships
• Gurus are independent spiritual guides, not employees of the Company
• The Company is not responsible for advice or guidance provided by Gurus
• Users acknowledge that results may vary and no specific outcomes are guaranteed

9. Intellectual Property
• All Platform content is protected by copyright and other intellectual property laws
• Users may not reproduce, distribute, or create derivative works
• User-generated content remains user property, with a limited license granted to the Company

10. Privacy and Data Protection
• User data is protected under our Privacy Policy
• We comply with the Information Technology Act, 2000 and applicable Indian data protection laws
• Users consent to data collection and processing as per our Privacy Policy

11. Disclaimer of Warranties
• Services are provided “as is” without warranties
• The Company does not guarantee the accuracy of spiritual guidance
• Technical issues may occasionally affect service availability

12. Limitation of Liability
• The Company’s liability is limited to the amount paid for services
• We are not liable for indirect, consequential, or special damages
• Users agree to indemnify the Company against third-party claims

13. Dispute Resolution
• Disputes will be resolved through arbitration in [City], India
• Indian law governs these Terms
• Courts in [City], India shall have exclusive jurisdiction

14. Platform Availability
• We strive for 99% uptime but do not guarantee uninterrupted service
• Maintenance windows will be communicated in advance
• Force majeure events may affect service availability

15. Termination
• The Company may terminate services with or without cause
• Users may terminate their account at any time
• Paid fees for unused services may be forfeited upon termination

16. Changes to Terms
• Terms may be updated with notice to users
• Continued use after changes constitute acceptance

17. Contact Information
• For queries or concerns: Email: namaste@askmyguru.live

18. Severability If any provision of these Terms is found invalid, other provisions remain in effect.

Using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.